Type Pilot – customer support software. Managing technical support may require that you type standard answers over and over again. For example: «Thank you for your letter." «If you have any other questions, please don't hesitate to contact us." Let Type Pilot handle this routine for you. Just type in a keyword of your choice, and the software will automatically replace it with the required phrase or a paragraph. You can use Type Pilot as a depository for storing thousands of long words, phrases, sentences, paragraphs or even entire messages. You don't even have to define keywords for them – any phrase can be easily «extracted» from Type Pilot using a tree-like structure. The program works in any word processor.